Hotel Policy

Guarantee Policy:

A credit card is required in order to guarantee reservation, or well, through a bank deposit of first night in case credit card is not provided booking will expire at 18:00 hrs.

Deposit Policy:

A credit card is required in order to guarantee reservation, or well, through a bank deposit of first night in case credit card is not provided booking will expire at 18:00 hrs.

Bank: HSBC
Beneficiary: Hotelera Colimense S.A DE C.V.
Branch: 172
Address: Blvd. Camino real núm. 351, col. Jardines Vista Hermosa
Account: 0372040140-172
Interbank code: 021090003720401409
Swift code: BIMERNXMM

*a 1 night stay deposit is required as minimum

Credit Cards Accepted

American Express, Visa and Master Card.

Cancellation Policy:

Must cancel within 24 hours prior to arrival date, in order to avoid fee charges.

No Show Policy

If No Show occurs, a one night stay fee will be charged.

Extra Person Policy:

Extra person charge is for $140.00 pesos per extra person in room.

Minors Policy
2 minors maximum under 12 years old may share room with 2 adults.

Pet Policy:

No pets are allowed, sorry.

Oversold Policy

• In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

• The hotel will pay a one night stay plus taxes at a similar Hotel

• The guest will be transported by the hotel to the new hotel.

• The guest will be permitted at least one phone call to his house or office.

Hotel Gallery